Asahi Kasei
  • Crystal IS
  • Green Island, NY, USA
  • Full Time

Title:

Local IT Service Desk Analyst in Green Island, NY (at CIS)

 

Summary Description

The primary responsibility of this position is installing, modifying and making repairs to hardware and software systems and providing technical assistance and training to ensure proper computer operation so that end users can accomplish business tasks.

 

This will include receiving, prioritizing, documenting, and actively resolving incidents and requests reported by users, internal IT colleagues or by system alerts, as well as local project work.

 

This position is also responsible for the remote site Asahi Kasei Pharmaceuticals in Boston, MA. Could include more/other locations in the future.

 

Location

CIS Green Island, NY

 

This position reports to the IT NA Support Manager.

 

Responsibilities

 

ServiceDesk

  • Prioritize incoming incidents, requests, problems and tasks to give realistic and reliable dates to requestor
  • Analyze, monitor and resolve those incidents, requests, problems and tasks
  • Escalate when required to appropriate global group or external vendor/customer
  • Track all steps through to final resolution in ServiceNow for traceability
  • Follow up and confirm provided resolution with requestor

 

Global work

  • Work globally in teams to provide/establish global standards
  • Coordinate local/global IT project tasks with global IT team
  • Evaluate resolutions and find ways to prevent future issues (root cause analysis)

 

Business liaison

  • Continuously looking for improvement in IT-related areas to increase business efficiency
  • Prepare site notices, user guides and trainings to inform users about IT topics

 

Budget

  • Provide local site IT budget forecast proposal (capital and expense)
  • Monitor local site IT budget (capital and expense)
  • Start all needed forms/documents/approvals to complete budgeted spending

 

Remote site support

  • Support companies remotely as needed

 

Travel

  • May be required to travel up to 10-20% to other sites for support and training

 

Qualifications

Bachelors of Science in Computer Science or 2-4 years relevant work experience

 

Asahi Kasei
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