Asahi Kasei
  • AK Bioprocess
  • Glenview, IL, USA
  • Full Time

Highly Competitive

About Asahi Kasei Bioprocess America, Inc.

Asahi Kasei Bioprocess America, Inc. contributes to the US and global biopharmaceutical markets through its close working relationship with its Japanese parent company in the Asahi Kasei group. We are a growing team (70+) of professionals excited about what we do and our ability to impact healthcare delivery systems worldwide. We offer a "big company" benefits package and a "small company" culture and work environment. Every employee at Asahi Kasei Bioprocess America can impact our future.

As an Asahi Kasei Bioprocess America employee, you will enjoy

  • Competitive compensation with bonuses
  • Great health and wellness benefits with the company paying over 80% of insurance premiums
  • Paid time off
  • Strong company match to 401(k) contributions
  • Tuition reimbursement program


Position Overview

As an IT Helpdesk Support you will be part of the Equipment Division and Administration group working very closely with our IT manager. In this role, your primary responsibilities will include installing and making repairs to hardware and software systems and providing technical assistance and training to ensure proper computer operation so that end users can accomplish business tasks. This position will be responsible for receiving, prioritizing, documenting, and actively resolving incidents and requests reported by users, internal IT colleagues or by system alerts, as well as local project work.

Key Responsibilities

  • End user help-desk support & troubleshooting
  • New employee setup & training for all required systems (computer hardware, software, connectivity, telephone, e-mail, access rights, etc.)
  • Continuously looking for improvement in IT-related areas to increase business efficiency
  • Prepare site notices, user guides, and training documents to inform users about IT topics
  • Monitor incoming customer service requests and perform initial troubleshooting steps by working with clients over the phone, via email, or remote access

Qualifications and Skills Required

  • Bachelor's degree in IT, Computer Science or relevant field
  • 1-3 years' experience
  • Ability to present complicated technical issues with clear easy-to-follow solutions and path forward
  • Familiarity with Windows 7/10 workstation OS and ability to image a workstation.
  • Strong customer service experience.
  • Ability to provide technical software, hardware and network problem resolution, making independent decisions by performing question/problem diagnosis in a Help Desk environment.
  • Ability to document, research, identify and attempt to solve technical problems on initial call and/or triage where appropriate for resolution.
  • Excellent listening and communication skills
Asahi Kasei
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