Asahi Kasei
  • Sun Plastech
  • Parsippany, NJ, USA
  • Full Time

Senior Customer Service Representative

Pay: Competitive Salary

Benefits: Comprehensive Employee Benefits Package

Employment: Full-Time

Location:  Parsippany, NJ 

Apply at www.asahi.applicantpool.com

 

About Us:

Sun Plastech Inc. manufactures and distributes ASACLEAN Purging Compound, a respected name in over 60 countries around the world. Established in 1996, the company serves thermoplastic injection molders and extruders across North and South America. Sun Plastech is backed by the technology and resources of its parent company, one of the world's leading chemical companies, Asahi Kasei Chemicals Corp. It is the largest core operating company of Asahi Kasei Group, a technology-based global company with over 70 years of experience in materials science. Asahi Kasei Group is an ISO 9001 and ISO 14001 certified company.

 

Responsibilities:

  • Sales order entry
  • Act as resource to customers on non-product related customer service requests and issues
  • Coordinate with other internal departments and customers to resolve issues and follow up with customer until completion
  • For product related inquiries transfer customer to appropriate technical support
  • Provide new customer on-boarding

 

Qualifications:

  •  Organized
  • Excellent phone etiquette.
  • Good interpersonal skills.
  • Ability to multi-task.
  • Strong Microsoft Office skills.
  • Proven customer service skills.
  • Ability to work independently as well as in a team setting.
  • Experience in a fast-paced environment.
  • 7-10 years prior customer service experience.
  • College degree not required. Logistics and Sales Force experience a plus.
Asahi Kasei
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